Policies

1. Privacy Policy

Introduction

Diower’s Tutoring ("we", "our", "us") is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store, and protect your data.

Information We Collect

• Personal details: name, email, phone number

• Student details: name, year group, subject needs

• Payment information (processed securely by third-party providers)

• Website usage data (cookies and analytics)

How We Use Your Information

• To provide tutoring services

• To communicate with parents, students, and tutors

• For safeguarding and legal compliance

• To improve our services

Legal Basis for Processing

We process data under:

• Legitimate interest

• Contractual necessity

• Consent (where applicable)

• Legal obligation

Data Sharing

We only share data with:

• Tutors (for lesson delivery)

• Payment processors

• Legal or safeguarding authorities where required

Data Storage & Security

We store data securely using encrypted systems and restrict access to authorised personnel only.

Your Data Rights

You have the right to:

• Access your data

• Request corrections

• Request deletion

• Withdraw consent

• Make complaints to the ICO

Contact

For questions about this policy:
Email: diowerstutoring@gmail.com

2. Cookie Policy

What Are Cookies?

Cookies are small files stored on your device to improve website functionality and user experience.

Types of Cookies We Use

• Essential cookies (site function)

• Analytics cookies (anonymous usage data)

• Preference cookies

How to Disable Cookies

You can disable cookies in your browser settings, but some features may not work correctly.

3. Terms & Conditions (Parents and Students)

Introduction

These Terms & Conditions outline the agreement between [Business Name] and parents/guardians engaging our tutoring services.

Booking & Payments

• Payments must be made in advance unless otherwise agreed.

• Missed lessons require 24 hours' notice; otherwise the session is chargeable.

Tutor Allocation

• Tutors are self-employed and vetted by us.

• We reserve the right to reassign tutors.

Safeguarding

• All tutors hold an Enhanced DBS check.

• Online lessons require a responsible adult to be present in the home.

Cancellations & Refunds

• Refunds provided only where service cannot be delivered.

• Lessons cancelled by the tutor will be rearranged.

Liability

We are not liable for exam outcomes or external academic results.

4. Safeguarding Policy

Policy Statement

Diower's Tutoring is committed to safeguarding children and vulnerable people. We follow statutory guidance including Keeping Children Safe in Education (KCSIE).

Responsibilities

• All tutors must have an Enhanced DBS check.

Reporting Concerns

Any safeguarding concern must be reported to the diowerstutors@gmail.com immediately. If a child is at immediate risk, contact emergency services.

Online Safety

• All online sessions must take place using secure platforms.

• Tutors must not contact students outside agreed channels.

• Parents should ensure students are supervised.

5. Complaints Policy

How to Make a Complaint

Complaints should be submitted by email to [email]. We aim to acknowledge complaints within 48 hours.

Stages

1. Informal resolution with admin team.

2. Formal written complaint reviewed by management.

3. Escalation to external mediation where necessary.

Timeframes

Most complaints are resolved within 10 working days.

6. Tutor Code of Conduct

Professional Standards

Tutors must:

• Hold an Enhanced DBS

• Maintain professional communication at all times

• Be punctual and well-prepared

• Never exchange personal contact details with students

Safeguarding Rules

• Online sessions must be recorded or parent-present

Performance Expectations

• Provide high-quality, planned lessons

• Communicate concerns promptly

7. Tutor Agreement (Self-Employed)

Status

Tutors are self-employed contractors and responsible for their own tax and insurance.

Payment Structure

• Tutors are paid depending on agreed amount per hour.

• Diower's Tutors retains a commission of 15%

Requirements

Tutors must provide:

• Enhanced DBS certificate

• Proof of identity

• Bank details

Termination

Either party may terminate the agreement with 14 days' notice.

8. Parent/Tutor Communication Policy

Communication Rules

• All communication must go through official channels.

• No sharing of personal phone numbers.

• Lesson feedback should be provided after each session.

9. Website Disclaimer

Diower's Tutors provides tutoring support but does not guarantee exam results. Information on this website is for general guidance only.

10. Pricing & Payment Policy

• Fees listed on the website are subject to change.

• Payment secures a tutor and booking.

• Late payments may result in suspension of lessons.